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Frequently Asked Questions:
1. What is benchmarking?
Benchmarking is a practical tool for improving performance by learning from
best practices and understanding the processes by which they are achieved.
For more detailed information please click here.
For more information on benchmarking research click here.
2. Who can take part in the Citizens’ Network Benchmarking Initiative?
The Citizens’ Network Benchmarking Initiative is open to local and
regional transport authorities or transport companies from urban and rural areas.
For more detailed information please click here.
3. Why do people take part in the Citizens’ Network Benchmarking
Initiative?
By investing some time and money the participants can compare their area’s
transport system with others, see where others have achieved things they did not
think possible and find out how they did it. Benchmarking enables the
participants to achieve their own objectives more effectively. They do not get
any financial support from the EU for the initiative.
‘We learnt that our mobility centre compares well with the best. We do
other things less well however. Participation in the project made us realise
that much effective improvement can be achieved in a low technology, low cost,
way. As a result of involvement in the project we are undertaking a number of
actions in the short term [and] medium term.’ (Edinburgh, UK, participant
in the pilot project)
4. How does the Citizens’ Network Benchmarking Initiative work?
There are five stages of the project:
- The launch meeting
where the participants are informed about the process and the working
groups are formed.
- The collection of data for the common
indicators.
- The development of thematic indicators
within the working groups.
- Four site visits within the working groups
where best practices are analysed.
- The annual conference where the
results will be presented.
5. Which languages are covered in the initiative?
The initiative is trilingual: English, French and German with linguistic
support to other languages on request.
The languages spoken by the poject management office staff are English, French, German,
Italian, Spanish, Dutch.
6. What are the private pages for? Who can get access to them?
The private pages
are not accessible to public because they contain information that stays
confidential among the participants (working groups, full data sets for the
indicators, etc.).
Access to the private pages is restricted to participants in the project.
Project partners who have not got access to these pages should contact the
project management office.
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