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Thursday 18 March 2010


Policy context
What is benchmarking?
Pilot project
Citizens' Network Benchmarking

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Citizen's Network
Benchmarking Initiative
Av. Auderghem 92
1040 Brussels
Belgium

Tel. +32 (0)2 737 35 05
Fax +32 (0)2 743 35 46
E-mail: citnet@ogm.be

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Authorities
The initiative is open to municipalities, districts (sub-regional administrations), regions, as well as public or semi-public bodies having responsibility for transport (transport organising authorities, public transport executives) from the following countries:

Countries
    - Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Portugal, The Netherlands, Spain, Sweden, United Kingdom
    - Iceland, Liechtenstein, Norway Switzerland
    - Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia

Urban and regional focus
The initiative does not just focus on urban issues – it also deals with questions relating to rural and regional transport. Rural regions or low-density areas as well as small towns or peripheral areas are therefore particularly welcome to take part.

Rules for participation
Authorities taking part in the initiative need to agree to:

- Carry out each of the steps described above (see activities), and give enough staff time to this (approximately 40 to 60 person-days)

- Make one person the local co-ordinator, and ask him/her to stay with the project from beginning to end (this person should be able to speak a second language – usually English, French, or German –, at least to a basic level)

- Organise a local reference group, so that results are established through local agreement and not simply the point of view of one person or organisation

- Present the local situation as it really is (remember – this is about making your own area’s local transport system better, it is not a beauty contest)

- Use electronic mail for communication (otherwise, the process takes too much time)

- Answer most of the questions in the performance comparison exercise

- Accept the results being placed in the public domain

- Pay their own travel and subsistence costs

- Welcome and organise at least one visit from another working group, so that they can learn about good practice in your area

The participating local/regional authorities do not receive any direct financial support from the EU, though effective administrative and scientific support is provided at all times by the project management office for assistance during the self-assessment of performance and the organisation of the working group meetings and site visits.

It is possible for participating cities and regions to delegate part of the data collection work to external subcontractors.

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ELTIS - European Local Transport Information Service